Download or delete your data

In your account, open Profile and press Download my data. You receive a file with your information. Details about an operator appear only after the fee is paid and the introduction made.

1. In Profile, ask to delete your account. Nothing is deleted yet.
2. We email a confirmation link to the address on file. It works for 24 hours.
3. Open the link and press the button to confirm. Your account is then scheduled for deletion 30 days later.
4. During those 30 days the account keeps working, and you can cancel the deletion any time: sign in and press Cancel deletion, or use the cancel link in the second email we send.
5. After 30 days, your personal data is erased. The booking, signature and invoice records the law requires us to keep are kept, but separated from your name and contact details.

• If you hold a credit, deleting gives it up. Use it first, or contact us. If you have an open price or a flight still to fly, a person on our team speaks to you before anything is erased.
• Confirmed prices waiting for your answer would lapse.
• A new booking during the 30 days cancels the deletion.

To correct something, object to a use of your data, or ask a question, write to us from the Contact page or at the privacy address in our Privacy Policy.