How we use and share your data
Updated 22 October 2026
This is a plain summary. The Privacy Policy is the full text and is what applies.
What operators see
- To price your trip, we share trip details (route, dates, passengers, luggage) with operators, without your name or contact details.
- After the fee is paid, we introduce you to the operator: it receives your name, contact details and trip details so it can deal with you.
Other flyers
Your requests are private. Shared flights appear on the board without your name or contact details, and interest in a shared flight comes to us privately. We never share one flyer’s name or contact details with another.
Passport and ID details
If you give us passport or ID details or scans for a flight, we pass them only to the operator for that flight and use them for nothing else. We store them privately, never publish them, and delete them automatically some days after the flight. Please use the secure upload we give you, not chat or ordinary email.
Ask Jettura
If you use the chat, we store the conversation and any contact details you give in it. Your messages are processed by our AI provider to write the replies. The assistant is an AI and its answers are estimates; a person on our team checks everything before it is confirmed.
Cookies and analytics
We do not use advertising cookies. In the EEA, the UK, Switzerland, Saudi Arabia, the UAE and the other Gulf states, analytics load only after you press Accept. Everywhere, you can decline from Cookie settings at the bottom of every page.
We do not sell your data
Your rights, and how to download or delete your data, are in Download or delete your data.
Quick answers
Do operators see my name before I pay?
No. To price your trip we share trip details without your name or contact details. After the fee is paid, we introduce you to the operator.
Do you sell my personal data?
No.
Still need help?
A person on our team replies, 24/7. Write to us, or tell Ask Jettura your trip.